This Privacy Policy explains how viax, LLC. ("viax," "we," "us," or "our") collects, uses, and protects information in connection with our websites, products, and services (collectively, the "Services").
Our Role: Controller vs. Processor
viax operates in two distinct roles, depending on the context.
viax acts as a data controller for information related to:
- Our website
- Marketing and communications
- Demo requests and inquiries
- Contracting and account administration
In these cases, viax determines how and why personal data is processed.
viax acts as a data processor for customer data processed through the viax platform.
- Customers retain full ownership and control of customer data.
- viax processes customer data solely to provide the Services and in accordance with customer instructions and applicable agreements.
- viax does not determine the purposes for which customer data is used.
Information We Collect
We may collect information you choose to provide, such as:
- Name
- Business email address
- Company name
- Job title
- Information included in communications or demo requests
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages viewed and interactions
- Referring URLs
This information is used to operate, secure, and improve our website.
Customers may submit or process business data through the viax platform ("Customer Data"). Customer Data may include operational, transactional, or configuration data determined entirely by the customer.
How We Use Information
We use information to:
- Provide, operate, and support the Services
- Respond to inquiries and requests
- Improve product performance and reliability
- Communicate service updates, security notices, and administrative messages
- Comply with legal obligations
viax does not sell personal information.
How We Use (and Do Not Use) Customer Data
viax processes customer data:
- Only to provide and operate the Services
- Only in accordance with customer agreements and documented instructions
- Sell customer data
- Use customer data for advertising
- Use customer data to build consumer profiles
- Use customer data to train generalized or third-party AI models
Customer data is not commingled across customers.
Cookies and Similar Technologies
viax uses cookies and similar technologies to:
- Enable core website functionality
- Analyze website traffic and usage
- Improve performance and user experience
You can manage cookies through your browser settings. Disabling cookies may affect certain website features.
Sharing of Information
We may share information in limited circumstances:
- With service providers (subprocessors) who support hosting, analytics, monitoring, or customer support
- To comply with legal obligations or lawful requests
- To protect the security, rights, or integrity of viax, our customers, or others
All service providers are subject to confidentiality and data protection obligations.
Data Security
viax implements technical and organizational measures designed to protect information, including:
- Access controls and authentication
- Encryption where appropriate
- Secure infrastructure and monitoring
While no system can guarantee absolute security, we continuously evaluate and improve our safeguards.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Meet legal, regulatory, or contractual requirements
Retention of customer data is governed by customer agreements.
International Data Transfers
viax may process information in countries other than your own. Where required, we rely on appropriate safeguards for international data transfers.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access or update your personal information
- Request deletion of personal information
- Object to or restrict certain processing
Requests may be submitted to info@viax.io.
Customer requests related to customer data should be directed to the applicable customer, as viax acts as a processor for such data.
Children's Privacy
The Services are not directed to children under 13, and viax does not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or viax's data practices, please contact us at: