#acct-northgate — exported thread
Started by Leah Morgan · November 4, 2026

Leah Morgan  8:47 AM
Northgate's contract year closed Oct 31, so their true-up is our test case. Three DCs, through Lakeshore. Per site as the policy says: Columbus over by 420k, Reno under by 360k, Dallas over by 90k.

Jordan Blake  9:02 AM
Heads up, Rick Alvarez is going to push back on Reno. He moved volume from Reno to Columbus in the spring on purpose. Overall they're 150k over commit, so he doesn't see why he'd pay a shortfall anywhere.

Rick Alvarez (Northgate)  9:15 AM
Correct. We committed 7.2M picks as a company and did 7.35M. Can you pool the three sites for this year's true-up?

Ana Ruiz  9:28 AM
Pooling is planned for FY27 contracts. Whether current contracts can opt in is Helen's call, due Nov 6. Until then the policy says per site.

Jordan Blake  9:41 AM
Separate thing: I told Rick in August that if Columbus moves to Scale, the whole year re-rates at $0.060. That's what we agreed in the billing review, right?

Ana Ruiz  9:50 AM
The review said that, but the policy hasn't changed. KR-POL-07 still says the new plan applies from the next month and the commit is prorated. Let's not promise anything retroactive until I've updated it.

Dev Patel  10:12 AM
Data point for the re-pick question: since the March FleetOS update, about 1.8% of Reno's picks are re-picks after a misroute. Columbus and Dallas are under 0.5%. FleetOS tags system misroutes with fault code M-17.

Sam Okoro  10:20 AM
If we bill those, Reno's shortfall looks smaller than it should and Rick will spot it.

Carla Mendes (Lakeshore Integration Partners)  10:44 AM
Partner question before we review the draft: do we get our 6% on the true-up? Schedule B talks about usage invoiced monthly. We supported Columbus through the extra volume all year.

Marcus Webb  10:58 AM
Fair question. Schedule B doesn't cover it. I have the action to clarify.

Leah Morgan  11:05 AM
Draft goes to Carla by Nov 10, so she has her 5 business days before we issue.

Jordan Blake  11:20 AM
Last thing from Northgate AP: they need one true-up invoice per DC, each with that DC's own PO number. One combined invoice won't get paid.